![]() ![]() ![]() ![]() Minor updates (for example v7.1 to v7.2) are free. Does Home Essentials support include upgrades? ![]() Many problems can be solved by finding solutions within the Forum, KnowledgeBase (KB) Tutorials, Help Tutorials and YouTube videos these are instant solutions rather than having to wait for Macrium Support to respond (usually within 24 hours during weekdays).Īfter the year of Home Essentials ends you will still have full and permanent access to our active and helpful customer forum and KnowledgeBase. Macrium Home Essentials Support includes access to support via email, our KnowledgeBase and our customer forum. When you purchase Macrium Reflect Home Edition, Macrium Home Essentials Support is provided free for one year. What does Home Essentials support include? We also offer a Premium Support option which includes priority response and telephone support.īoth Standard and Premium Support include Upgrade Protection, so Minor updates (for example v7.1 to v7.2) and Major upgrades (for example v7 to v8) are free while the subscription is current. Standard Support includes access to support via email, our KnowledgeBase and our customer forum. Macrium Reflect business editions (Workstation, Server, and Server Plus for Exchange and SQL), all include 12 months free Standard Support & Maintenance included in the purchase of each license, which is renewable for subsequent years. Macrium Support & Maintenance What does Standard support include? This week we explain how support works and how its renewal may affect your licence. Leave a comment if you have suggestions for our next publication. In this thread of #BackupFAQ blog post you can find answer to common questions we receive from our customers, where we explain all you need to know about Macrium Software, our Products and the Backup industry. ![]()
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